Hi, I'm
Joseph Barela​

I’m a 2023 Psychology graduate from Central Washington University with 10 years’ experience providing world-class customer service.

About Me

A creative soul who merges psychology, art, and mindfulness.

Award-Winning People Problem Solver with Content Creation Skills

With 10 years in retail, I offer world-class service and am a volunteer Active Listener at 7 Cups, providing empathetic support. My path shifted toward psychology, culminating in a BA in Psychology from Central Washington University in 2023.

How might my background fit with your team? Give me a call today!

During COVID, I taught myself WordPress, crafted digital products, travelled to Europe, and secured a TESOL certificate, enriching my versatility.

My resume is available to download for a closer look at my journey and credentials.

How might my background fit with your team? Give me a call today!

What Skills I'm Providing

A skillful blend of psychology, creativity, and design principles.

Community Engagement

My approach: Building vibrant communities through heartfelt chat support and authentic connections.

Digital Marketing

Amplifying your brand with strategic digital marketing and precision in email campaign execution.

Web Content Creation

I provide captivating web content and insightful courses, where creativity meets practical learning.

Working Process

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Work Experience

Blending service, retail, and recent digital creativity.

Winter 2023–Fall 2023

Central Washington University (Hybrid)

Tactile Graphics Designer/Technician

Promoted to this role, I excelled in making textbook graphics accessible through Adobe Illustrator, creating 100+ tactile graphics for visually impaired students, learning 2 Braille types, and enhancing material accessibility for diverse students.

Summer 2022–Winter 2023

Central Washington University (Hybrid)

ALTERNATIVE MEDIA TECHNICIAN

Merging tech and empathy, I made education accessible for students with disabilities, converting 30+ textbook chapters and producing 100+ alternate media pages, leveraging Psychology and Art & Design expertise to innovate at CWU.

Summer 2020–Spring 2021

Freelance (Remote)

TEACHER OF ENGLISH TO SPEAKERS OF OTHER LANGUAGES

TESOL-Certified from ASU, I mastered innovative English teaching methods for global learners by completing a 150-hour program, applying modern techniques, and creating tech-enhanced lesson plans for interactive learning.​

Fall 2019–Spring 2020

PetSmart, LLC. (On-Site)

Pet Products Associate

At PetSmart, I enriched customer and pet experiences through empathy, boosting conversions by 10%, enhancing shopping experiences with expert recommendations, and speeding up transactions for customer satisfaction.​

Summer 2018–Fall 2018
Lowe’s Companies, Inc.
(On-Site)

Weekend Sales Associate -- Appliances

Mastered product knowledge and provided project guidance at Home Depot, boosting sales and close rates by giving customers expert advice and ensuring 100% satisfaction by seamlessly managing calls and in-store queries.

Spring 2018–Summer 2018

AWI Company (Remote)

Web Content Writer

At AWI Media, I combined tech and creativity to enhance digital narratives by writing 20+ SEO articles to boost engagement, achieving 96 WPM typing speed for timely content delivery, and ensuring content accuracy through quality control and client interactions.

Summer 2017–Fall 2017

Community Living of Yakima (On-Site)

Direct Support Professional

Supported independence and well-being of individuals with disabilities, enhancing daily lives through tailored support, orchestrating healthy meal plans, and teaching budget management skills to improve independence.

Fall 2016–Summer 2017

The Home Depot, Inc. (On-Site)

Sales Associate -- Hardware

Returning to Home Depot, I guided hardware project customers, enhanced customer service and execution skills, boosted satisfaction by cross-training in 8 departments, mentored 5 new hires to full competency, and pursued leadership training for supervisory roles.​

Summer 2016–Fall 2016

Petco, Inc. (On-Site)

Guest Experience Specialist

At Petco, I enhanced customer relations and store dynamics by resolving calls to boost satisfaction, making clear intercom announcements for customer communication, and enrolling hundreds in loyalty programs, emphasizing data entry skills.

Spring 2008–Spring 2016

The Home Depot, Inc. (On-Site)

Retail Sales and Customer Service Expert

At The Home Depot, I progressed through 6 roles, culminating as an Appliance Sales Specialist, integrating customer service with operational strategy, reducing online pickup wait times, and fostering teamwork. I mentored new associates, led DIY kids' workshops, enhanced community engagement, and specialized in Tool Rental, improving service detail and tool maintenance. As a Special Services Associate, I streamlined operations and personalized service, mentoring on software use, and as a Cashier, honed precision and multitasking, foundational for navigating complex systems. During my time Home Depot, I attained essential skills that span customer service, sales, community engagement, and detailed operational execution.

Summer 2006
Fruit Packer’s Supply, Inc. (On-Site)

Warehouse Worker

Organized and stacked fruit supply boxes, honing adaptability and teamwork—key for psychology and creativity, where balance and collaboration are vital.

What People Are Saying

See the impact of my work through others’ experiences.

Joseph . . . should be considered as your next hire. He is the most cooperative and flexible writer we have worked with. He is open and very receptive to feedback.

Awais Iqbal
AWI Media

Thank you for supporting me, you made me feel safe and comfortable. I really appreciate you listening to me and being so kind and non judgemental.

7 Cups Member*

*7 Cups provides anonymous emotional support where every interaction is anonymous.

In the 18 months that I have worked with Joseph, he has proven to be honest, dependable, and hard-working. . . . He displays excellent communication skills and is a quick learner.
Jason Melonuk
General Manager, Home Depot #4727

Get In Touch

I’m seeking roles in community, creativity, and psychology. Please fill out the form below to let me know how I can help your team today!

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