Joseph Barela

Professional Portfolio of Joseph Barela

Yakima, WA 98902
+1 (478) 227 3520
joseph.v.barela@gmail.com
linkedin.com/in/jvbarela
www.josephbarela.com

Prepared for Whitney Gregory, Behavioral Health Supervisor at the Yakima County Jail, for consideration for the Behavioral Health Specialist I – Diversion position at Comprehensive Healthcare.

Table of Contents
    Add a header to begin generating the table of contents
    Scroll to Top

    About Me

    Vision Statement

    I’m enriching lives through mental health, art, and spirituality, aiming to impact thousands and create a community of growth and well-being.

    Mission Statement

    I believe in transformative growth. To cultivate a community of holistic growth and well-being, I strive to reach and positively imact 1,000 people within the next 1–5 years. By leveraging art and digital storytelling, I work to deepen the integration of mental health, art, and spirituality in daily life.

    Core Values

    • Share wisdom.
    • Promote spirituality.
    • Act with love.
    • Celebrate creativity.
    • Strive towards making a difference.

    Career Summary

    • 10+ years of experience of experience providing world-class customer service.
    • Earned a Home Depot All-Star award for 100% customer satisfaction.
    • “[A] valuable asset to any organization.” — Jason Melonuk, Store Manager, Home Depot
    • 200+ volunteer hours providing empathetic emotional support at 7 Cups.
    • Annotated 8 volumes from C.G. Jung’s Collected Works, gaining insights into analytical psychology. 

    Professional Bio

    Joseph Barela is a Psychology graduate from Central Washington University and a member of Psi Chi, the International Honor Society for Psychology.

    At Home Depot, he once custom-made a freezer shelf for a customer who was missing hers by cutting a closet shelf and giving it to her for free. He applies that same empathy and analytical thinking to his volunteer work at 7 Cups, aligning with his interest in Jungian psychology.

    Joseph’s passion for spirituality, enhanced by his experience in WordPress and Adobe Photoshop, fuels his creative pursuits in photography, writing, and art, all geared toward personal growth.

    This journey, enriched by travels to Poland and Serbia, has broadened Joseph’s global perspective and reflects his values of curiosity, understanding, and continuous learning.

    Joseph is seeking roles uniting these elements in community engagement, creativity, and psychological insight.

    Personal Data

    Work Eligibility Verification

    To view a copy of my work eligibility document, please click or tap on the button below. Please refer to the email for the password.

    Proof of Reliable Vehicle

    Vaccination Record

    Resume

    Cover Letter

    Visual Resume

    References

    Reference List

    Letter of Recommendation

    Jason Meolonuk
    General Manager, The Home Depot, (Yakima, WA)

    Testimonials

    Joseph. . . is open and very receptive to feedback. He seeks to expand his skills, a much sought after trait. . . .

    Awais Iqbal
    Supervisor, Awi Media, (Remote/Online)

    I’ve seen Joey handle sensitive situations with customers with flying colors. Joey can take an upset customer and find a solution to their problem and allow the customer to walk out of the store with a smile and ecstatic with the level of service he has and can provide every day.

    Leo Bernal
    Supervisor, The Home Depot, (Yakima, WA)

    He has the ability to remain calm when faced with difficult situations.

    Aaron Lee
    Supervisor, TheHome Depot, (Yakima, WA)

    Transition Plan

    Days 1–30
    Days 31–60
    Days 61–90

    Focus: Learning

    Priorities: Get up to speed on my role, team, and the company. Understand the expectations of my manager, learn internal processes and procedures, and explore challenges facing the mental health diversion program.

    Learning Goals:

    • Read all relevant internal materials on the diversion program and ask for recommendations on additional resources. (Metric: Reading completed.)
    • Get access to necessary systems (email, case management software, etc.) and familiarize myself with each. (Metric: Access obtained, and initial use completed.)
    • Meet with key stakeholders (law enforcement, judicial representatives, mental health providers) to understand their roles and perspectives. (Metric: Five stakeholder meetings held.)

    Performance Goals:

    • Conduct initial assessments of 5 individuals eligible for diversion. (Metric: Five assessments completed.)
    • Document feedback from initial assessments and propose initial improvements. (Metric: Feedback documented, and proposal submitted.)

    Personal Goals:

    • Introduce myself to my team and other coworkers, understanding their roles. (Metric: Five introductory meetings held.)
    • Set up recurring meetings with key stakeholders. (Metric: Recurring meetings scheduled and attended.)

    Focus: Contributing

    Priorities: Perform my role at full capacity with less guidance. Begin to make unique contributions to the diversion program.

    Learning Goals:

    • Complete additional training on advanced diversion strategies and evidence-based practices. (Metric: One training session completed)
    • Shadow a seasoned team member to learn effective assessment and case management techniques. (Metric: Three shadowing sessions completed)

    Performance Goals:

    • Conduct detailed assessments and develop diversion plans for 10 individuals. (Metric: Ten detailed assessments and plans completed)
    • Implement initial improvements based on feedback and observations from the first month. (Metric: Improvements implemented and tracked)

    Personal Goals:

    • Schedule coffee or lunch with at least one new colleague to build rapport. (Metric: One coffee/lunch meeting held)
    • Participate in a team or company event to integrate better with the organization. (Metric: Participation in one event completed)

    Focus: Taking Initiative

    Priorities: Assume more autonomy, practice leadership skills, and explore long-term goals for the program.

    Learning Goals:

    • Identify and sign up for a conference, webinar, or online course relevant to mental health diversion. (Metric: One event/course signed up for)
    • Analyze my performance and establish key metrics for success (e.g., recidivism rates, client satisfaction). (Metric:Performance analysis and metrics established)

    Performance Goals:

    • Lead a project to implement an evidence-based practice within the diversion program. (Metric: Project initiated and tracked)
    • Develop and propose a new initiative to improve the diversion process. (Metric: Proposal submitted, and feedback received)

    Personal Goals:

    • Join a professional association or group relevant to mental health and criminal justice. (Metric: Membership joined, and participation initiated)
    • Take on a mentorship role for a new team member or intern. (Metric: Mentorship initiated and documented)

    Days 1–30

    Focus: Learning

    Priorities: Get up to speed on my role, team, and the company. Understand the expectations of my manager, learn internal processes and procedures, and explore challenges facing the mental health diversion program.

    Learning Goals:

    • Read all relevant internal materials on the diversion program and ask for recommendations on additional resources. (Metric: Reading completed.)
    • Get access to necessary systems (email, case management software, etc.) and familiarize myself with each. (Metric: Access obtained, and initial use completed.)
    • Meet with key stakeholders (law enforcement, judicial representatives, mental health providers) to understand their roles and perspectives. (Metric: Five stakeholder meetings held.)

    Performance Goals:

    • Conduct initial assessments of 5 individuals eligible for diversion. (Metric: Five assessments completed.)
    • Document feedback from initial assessments and propose initial improvements. (Metric: Feedback documented, and proposal submitted.)

    Personal Goals:

    • Introduce myself to my team and other coworkers, understanding their roles. (Metric: Five introductory meetings held.)
    • Set up recurring meetings with key stakeholders. (Metric: Recurring meetings scheduled and attended.)

    Days 31–60

    Focus: Contributing

    Priorities: Perform my role at full capacity with less guidance. Begin to make unique contributions to the diversion program.

    Learning Goals:

    • Complete additional training on advanced diversion strategies and evidence-based practices. (Metric: One training session completed)
    • Shadow a seasoned team member to learn effective assessment and case management techniques. (Metric: Three shadowing sessions completed)

    Performance Goals:

    • Conduct detailed assessments and develop diversion plans for 10 individuals. (Metric: Ten detailed assessments and plans completed)
    • Implement initial improvements based on feedback and observations from the first month. (Metric: Improvements implemented and tracked)

    Personal Goals:

    • Schedule coffee or lunch with at least one new colleague to build rapport. (Metric: One coffee/lunch meeting held)
    • Participate in a team or company event to integrate better with the organization. (Metric: Participation in one event completed)

    Days 61–90

    Focus: Taking Initiative

    Priorities: Assume more autonomy, practice leadership skills, and explore long-term goals for the program.

    Learning Goals:

    • Identify and sign up for a conference, webinar, or online course relevant to mental health diversion. (Metric: One event/course signed up for)
    • Analyze my performance and establish key metrics for success (e.g., recidivism rates, client satisfaction). (Metric:Performance analysis and metrics established)

    Performance Goals:

    • Lead a project to implement an evidence-based practice within the diversion program. (Metric: Project initiated and tracked)
    • Develop and propose a new initiative to improve the diversion process. (Metric: Proposal submitted, and feedback received)

    Personal Goals:

    • Join a professional association or group relevant to mental health and criminal justice. (Metric: Membership joined, and participation initiated)
    • Take on a mentorship role for a new team member or intern. (Metric: Mentorship initiated and documented)

    Academic and Professional Development

    Academic Transcript

    To view a copy of my work transcript, please click or tap on the button below. Please refer to the email for the password.

    Bachelor's Degree

    Curriculum

    Professional Associations

    Member ID# C2304737766

    Most Recent Performance Review

    Certifications

    Active Listening Certificate
    Responsible Conduct of Research
    Researcher/Investigators (Humans)

    Seminars/Workshops Attended

    "An Inside Look at Making Mental Health Diversion Work"

    Work Examples

    Beyond the Shelf:
    How Joseph Barela Grew
    Home Depot Customer Loyalty

    When a customer at The Home Depot reported a missing freezer shelf, it presented a unique challenge. This case study showcases how a straightforward complaint was transformed into an opportunity to demonstrate exceptional customer service and innovative problem-solving.

    The Challenge

    A Home Depot customer reported a missing freezer shelf, with no standalone replacements available. Maintaining customer satisfaction was crucial.

    Innovative Solution

    Joseph proposed creating a custom shelf from wire shelving sold by the foot at Home Depot.

    Implementation

    After managerial approval, he measured the display model, custom-cut the shelving, capped sharp edges with rubber, and personally delivered the polished shelf.

    Results

    The tailor-made solution turned a potentially bleak experience into a positive one, solidifying loyalty to Home Depot by offering exceptional customer service and demonstrating empathy.

    Conclusion

    This initiative showcases how innovative thinking and proactive service can enhance customer satisfaction and loyalty.

    . . . Oustanding Customer Service; working the customers in a way where the customer is now a Life Long Customer!

    Salvador Cobar – Manager, Home Depot #4727

    Joseph Barela:
    Elevating Community Support &
    Engagement at 7 Cups

    As 7 Cups expanded its reach, the platform faced challenges typical of growing online communities—ensuring scalability and quality, maintaining privacy, and handling sensitive issues effectively. My involvement aimed to address these challenges through dedicated support and community engagement.

    The Challenge

    Ensuring quality, safeguarding anonymity, and promoting inclusivity were crucial as 7 Cups grew.

    Innovative Solution

    As an Active Listener, Joseph completed advanced training to provide empathetic support, enhancing service quality and community spirit.

    Implementation

    With over 200 hours of chat support, forum participation, and leadership activities, Joseph was recognized for his commitment and encouraged to consider a moderator role.

    Results

    Joseph’s efforts improved efficiency, increased member retention, and expanded community diversity. His compassionate approach earned high community trust and approval.

    Conclusion

    Joseph’s experience at 7 Cups deepened his understanding of mental health support and showcased his dedication to fostering supportive communities.

    Awesome dude, great listener, and enjoying time with him.
    7 Cups Member*
    *7 Cups provides anonymous emotional support where where every interaction is anonymous.

    Media Appearances

    "Home Depot employees put to work serving veterans"

    Published on 10/10/2014

    "Tackling restroom tile"

    Published on 7/1/2015

    Industry Survey

    Awards & Recognition

    Member ID# 63480371
    Chapter: Central Washington University
    Team Depot Volunteer Award
    Customer Service All-Star Award
    weedy-materialistic weedy-materialistic
    weedy-materialistic
    weedy-materialistic
    weedy-materialistic